Privacy Policy

Privacy Policy

Heads Up Deliveries

Last Updated: October 27, 2025

​

Thank you for choosing Heads Up, a Texas-based sprinter van service. As a single owner-operator, I am committed to protecting your privacy and ensuring the security of any personal information you provide. This Privacy Policy explains how I collect, use, disclose, and protect your personal information in connection with my services. By engaging with Heads Up, you agree to the practices described in this policy.

​

1. Information I Collect

 

I may collect the following types of personal information to provide my sprinter van services:

​

•  Contact Information: Name, phone number, email address, and mailing address provided when you request a quote, book a service, or contact me.

•  Service-Related Information: Details about your delivery or transportation needs, such as pickup/delivery addresses, package descriptions, or special instructions.

•  Payment Information: Billing details, such as credit card or bank account information, processed through a third-party payment provider (e.g., PayPal, Stripe). I do not store payment information directly.

•  Communication Data: Records of our correspondence, such as emails, text messages, or phone call notes, to ensure quality service.

•  Website Data (if applicable): If you visit my website, I may collect data like IP addresses, browser type, or pages visited via cookies or analytics tools (e.g., Google Analytics).

​

2. How I Collect Information

​

I collect information:

•  Directly from You: When you contact me, book a service, or provide details for a delivery.

•  Automatically: Through my website (if applicable) using cookies or similar technologies to improve user experience.

•  From Third Parties: From payment processors or booking platforms (if used) to facilitate transactions or services.

​

3. How I Use Your Information

​

I use your personal information to:

•  Provide and manage sprinter van services, including scheduling, deliveries, and customer support.

•  Process payments securely through third-party providers.

•  Communicate with you about your service, including confirmations, updates, or follow-ups.

•  Improve my services by analyzing customer needs and feedback.

•  Comply with legal obligations, such as tax reporting or responding to lawful requests.

​

4. How I Share Your Information

​

As a single owner-operator, I limit sharing your information. I may disclose it:

•  With Service Providers: To third parties like payment processors or booking platforms (e.g., PayPal, Stripe) to complete transactions or services. These providers are bound by their own privacy policies.

•  For Legal Reasons: If required by law, such as to comply with a court order, subpoena, or tax authority in Texas or elsewhere.

•  Business Transfers: If I sell or transfer my business, your information may be shared with the new owner, subject to similar privacy protections.

I do not sell or share your personal information for marketing purposes.

​

5. Data Security

​

I take reasonable steps to protect your information, including:

•  Using secure third-party payment processors to handle financial transactions.

•  Storing physical and digital records securely (e.g., password-protected devices or locked files).

•  Limiting access to your information to only myself, as the sole operator.

However, no method of data transmission or storage is 100% secure. I cannot guarantee absolute security but strive to protect your information to the best of my ability.

6. Your Rights Under Texas Law

As a Texas resident, you have rights under the Texas Data Privacy and Security Act (TDPSA), including:

•  Right to Access: Request a copy of the personal information I hold about you.

•  Right to Correct: Request corrections to inaccurate information.

•  Right to Delete: Request deletion of your personal information, subject to legal exceptions (e.g., tax records).

•  Right to Opt-Out: Opt out of the sale of your personal information (note: I do not sell your data).

•  Right to Non-Discrimination: I will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact me using the details in Section 9. I will respond within 45 days, as required by Texas law.

7. Data Retention

I keep your personal information only as long as necessary to:

•  Provide services and fulfill our agreement.

•  Comply with legal obligations (e.g., retaining tax records for 7 years).

•  Resolve disputes or enforce agreements.

After this period, I securely delete or anonymize your information.

​

8. Cookies and Website Tracking (If Applicable)

​

If you visit my website, I may use cookies or analytics tools to improve your experience. You can manage cookie preferences through your browser settings. For details, see my website’s cookie policy (if applicable).

​

9. Contact Me

​

If you have questions about this Privacy Policy or wish to exercise your rights, please contact me:

•  Name: [Your Full Name]

•  Business Name: [Your Business Name]

•  Email: [Your Email Address]

•  Phone: [Your Phone Number]

•  Mailing Address: [Your Business Address, if applicable]

I will respond promptly to your inquiries or requests.

​

10. Changes to This Privacy Policy

​

I may update this Privacy Policy to reflect changes in my practices or legal requirements. I will notify you of significant changes by posting the updated policy on my website (if applicable) or by direct communication. The “Last Updated” date at the top indicates the latest version.

​

11. Children’s Privacy

​

My services are not intended for individuals under 18. I do not knowingly collect personal information from children. If I learn I have collected such data, I will delete it immediately.

​

12. Third-Party Links

​

If my website or communications include links to third-party sites (e.g., payment processors), those sites have their own privacy policies. I am not responsible for their practices.

Thank you for trusting [Your Business Name] with your personal information. I am committed to handling it responsibly.